Return & Refund Policy
Here at Lit Liquids we believe in being transparent and customer satisfaction being key, this is why we provide a fair Returns and Refund Policy, ensuring you can be satisfied with each and every order from us.
All items we sell are listed as accurately as possible. However, please note that images are for illustration purposes only and products may occasionally vary in size, shape or colour.
Our Return Process
- Before returning an you must contact us at firstname.lastname@example.org let us know of the problem.
- We will confirm the return and give you a return reference number.
- Once the returned and received we will review and contact you with within 2 working days.
Changed Your Mind?
All orders can be returned to us within 14 days of purchase.
If you change your mind and wish to return the goods you purchased, you can return those within 14 days from the date of purchase. In this instance the returned products should be sealed in their original packaging and unopened. If you are returning an item over the value of £50, we would recommend that you should consider using a trackable shipping service or purchasing shipping insurance. We cannot provide a guarantee that we will receive your returned item.
We cannot accept e-liquids once their seals have been opened.
If you have missing items in your order, we would highly recommend you to check your order once again and to check all corners of the box and the packaging material used. We have found that 90% of the times the items are found within the box or the packaging.
For any orders containing errors and/or shortages you must notify us within 3 days of receipt.
Faulty or Damaged Items
If you have received items that have been damaged in transit, please contact us as soon as possible and let us know. We will advise you of the next steps and your goods may be eligible for replacement or refund.
Damaged and faulty items must be returned to us for inspection by our technical team.
If the item you returned is not in the condition in which we sent it out, we reserve the right to send the item back to you or provide only a partial refund after assessing the items for damages.
If there is any sign of cosmetic or accidental damage, then we will not accept the return of the item and we will send the item back to you.
You are responsible for any damages caused to the items in return transit by inappropriate packaging. We would advise taking photographs of your return items before sending back to us.
It may take up to 5 days to come to a conclusion.
We insist that you check every product that was brought to you by your customer before returning them to us.
Should you have doubts regarding an item being returned to you from your customer, you are at liberty to refuse the refund or exchange until the product has been examined for signs of misuse, tampering, damage etc. You should also make your customer aware of this process, so that we have enough time to carry out the investigation on your behalf.
For instances in which we prove a refund for a faulty, returned or missing item, our first option would be to provide you with a gift voucher than can be redeemed online with your next order.
Alternatively, we can provide a refund back to the original payment account. However, this can take up to 5 working days to deposit.
9 Trescoe Gardens, Collier Row, Romford, Essex, RM5 2SR